Terms & conditions

1) Prices are inclusive of VAT

2) We offer EXPRESS SAME DAY (24HRS) SERVICE and are FLEXIBLE – Urgent items can be delivered within 3 hours (Wash & Dry services).

3) We are OPEN EVERY DAY operating 12 hours (8AM – 8PM) Monday – Saturday and 12PM – 7PM on Sundays & Public Holidays.

4) Payment terms are Cash in advance paid via Cash, Credit/Debit Card or Mpesa.

5) Pick & Drop Services from customer’s house will be offered at a small fee depending on distance. (Minimum 50/-)

6) Any goods unclaimed after three months from the date of receipt may be sold to defray expense without prior notice of the customer.

7) The Company shall have sole discretion regarding the process to be used in dealing with all goods and no responsibility is accepted by the Company for any shrinkage, stretching, loss of color, development of shine or damage in any way to any article in the process ordered by the customer, or considered technically necessary by the Company.

8) The Company is not responsible for any loss of buttons, buckles, ornaments, zips, belts, puddings, trimmings or items left in the pockets.

9) The Company’s liability for articles sent for cleaning or any other process shall not exceed five times the cleaning price charged.

10) All disputes arising from this contract shall be excluded from the jurisdiction of all courts in Kenya and shall be referred to one arbitrator, who should be a member of the Institute of Arbitrators, for award, which shall be binding both parties. The Arbitrator Ordinance (Cap. 22) of the Laws of Kenya shall apply.

11) This prices are valid for ONE year from 1st September 2020 to 31st August 2021. However, the Company reserves the right to increase prices at any time.

Thank you for choosing MiMi Fua and we would like to assure you of exceptional customer service, high quality cleaning, quick turnaround at affordable rates.
We trust you will find our rates and terms favorable and look forward to long mutually beneficial partnership between our two organizations.